Behram Daruwalla
Senior Manager - Information Technology
- Role
- Senior Manager, IT Systems Engineering at Icertis
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Behram Daruwalla
An IT leader with 17 years of rich experience & expertise in the IT Infrastructure domains like End User Computing, Data Centers, Hosting, Virtualization & Cloud, Networks & Voice, Storage & Backup technologies, Hardware & Software Asset Management. Well-developed organizational skills: proven ability to identify work plans, sales & marketing priorities, forecast problems, cost controlling envision solutions and follow-up efficiently Technical Issues and user, customer satisfaction. Having Worldwide Support Experience. Strong Technical Problem-Solving Attitude and User support, Customer Services, driving enhancements and delivery.
Experience
Senior Manager, IT Systems Engineering
Jul 2023 — Present · Bellevue, WA, US
Education
Savitribai Phule Pune University
Post Graduate and Diploma in business Management, Information Technology
2013 — 2015
Savitribai Phule Pune University
PGDBF, Banking and Finance
2012 — 2013
Savitribai Phule Pune University
Master’s Degree, Technology Management
2015 — 2016
Savitribai Phule Pune University
Master's Degree, Business Administration and Management, General
2010 — 2012
Skills
- Technically Oriented
- Customer Support
- Technology Management
- Logical Thinker
- Microsoft Technologies
- Customer Experience
- Integration
- IT Asset Management
- Site Management
- IT Infrastructure Management
- Software Development Life Cycle (Sdlc)
- Corporate Social Responsibility
- Disaster Recovery
- IT Service Management
- IT Operations Management
- Technical Documentation
- Team Management
- Customer Relationship Management (Crm)
- Crm
- Employee Training
- Technical Presentations
- Networking
- Decision Support
- IT Operations
- Internetworking
- Vendor Management
- Customer Service
- Windows Phone
- Managerial Skills
- Management
- Technical Leadership
- Customer Satisfaction
- Telecommunications
- Operations Management
- Customer Service Management
- User Experience
- Troubleshooting
- Service Delivery
- Executive Support
- Lync
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