Bina Falah
Guest Services Associate @Chic&basic Hotels
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WORK HISTORY
Guest Services Associate @Chic&basic Hotels
Barcelona, ES
Managing reservation through Expedia, Booking, Airbnb by using Mews PMS.Welcome each new arrival pleasantly and confirmed reservations and identification.Verifying payment options, assigning rooms, sending confirmation emails, greeting guests, and explaining hotel features and policies.Collaborating with team members to handle guest requirements from check-in through check-out.
EDUCATION
Allameh Tabataba'i University
Bachelor of Arts - BA
Universitat de les Illes Balears
Master's degree
ABOUT BINA FALAH
Highly practical person with ability to multi-task and strong leadership and relationship-building skills who effectively defines problems to develop creative and real- world solutions on time.+10 years experience in hospitality sector. Possesses a B.A in Social Communication Science and a M.A of tourism: Monitoring and Evaluation.
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