Behnam Zare

About Behnam Zare

I am a dedicated and forward‑thinking insurance operations leader with extensive…

Experience

1. Senior Manager, Claims and Network Operations

   Gallagher

   Oct 2022 — Present · WA, US

   Lead the Claims overseeing a wide portfolio including Medical, AD & D, Travel, Property, Kidnap & Ransom, and Political Violence claims.• Consolidated and expanded the claims organization across multiple product lines including Property, Fleet, Temporary Housing, and Personal Accident, increasing departmental efficiency and oversight.• Spearheaded strategic transition of Life, Disability, Commercial, Cyber, and K&R claims into a centralized claims team, overseeing staffing, SOP creation, training, and KPI development to ensure successful onboarding within 6 months.• Built and now manage a team of three supervisors and their units globally, establishing a scalable organizational model aligned with corporate growth.• Regularly review and analyze client claims utilization data to recommend benefit adjustments and cost-containment strategies, directly contributing to renewal discussions and underwriting decisions.• Serve as the primary liaison between claims and underwriters, supporting pricing, rate development, and product competitiveness.• Conduct high-level consultations and benefit webinars with major clients such as UN and World Bank; collaborate with HQ and field offices to optimize benefit structures based on utilization trends.• Led onboarding and network expansion efforts with top-tier TPAs, while maintaining partnerships with existing TPA to broaden global reach.• Partner with sales and account management to design tailored health insurance products by region, ensuring market competitiveness and policy sustainability.• Implemented dashboards and automated underwriting workflows, increasing claims processing efficiency by 35%.• Developed and tracked strategic KPIs that improved SLA compliance and reporting accuracy across all departments.