Behjubin Akther
Team Performance & Operations Lead @AM2PM Support
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WORK HISTORY
Team Performance & Operations Lead @AM2PM Support
Guwahati, IN
I lead performance-driven operational environments where structure, accountability, and execution are non-negotiable.In this role, I oversee team supervision, workflow alignment, and process control to ensure consistent target achievement and operational stability. My focus is not just on managing output — but on designing systems that sustain performance.I drive results by:• Aligning daily operations with defined KPIs and performance benchmarks• Coaching and training teams to improve efficiency, quality, and discipline• Monitoring performance metrics and conducting structured reviews• Auditing processes to ensure compliance, accuracy, and operational control• Identifying gaps in execution and implementing corrective action strategies• Strengthening cross-functional coordination for smoother workflow execution• Building a culture of accountability, clarity, and measurable impactI operate with calm authority — making decisive calls when required while maintaining operational stability.For me, performance is not driven by pressure.It is built through structure.
EDUCATION
Kaziranga University
MBA in Retail business Management, Retail Business Management – MBA (Operations, Sales, and Customer Management)
St Mary's School
Intermediate , Humanities/Humanistic Studies
Dibrugarh University, Dibrugarh
Bachelor of Arts - BA, English Language and Literature/Letters
Bhatkhande Sangit Vidyapith
Vocal Visharad, Indian Classical music
ABOUT BEHJUBIN AKTHER
I don’t lead loudly. I lead with structure, clarity, and control.With hands-on experience in business operations, team supervision, process management, and training within performance-driven environments, I build systems that move and teams that deliver.My work sits at the intersection of people and execution.I align targets, performance metrics, and operational flow so results are consistent — not accidental.Over the years, I have worked across: Base Business Operations & Administration• Team Supervision & Performance Monitoring•Process Alignment & Workflow Optimization• Training & Capability Development• KPI Tracking & Reporting• Customer-Centric & BPO Operations EnvironmentsWhen performance drops, I identify the gap.When processes slow down, I rebuild the structure.When teams lack direction, I reset expectations.I make decisions calmly. I enforce standards firmly.I believe accountability creates stability — and stability drives growth.I am not driven by titles or noise.I am driven by measurable outcomes and disciplined execution.If you value structured leadership, operational clarity, and consistent performance — we will work well together.
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