Becky Smiles

Customer Service Representative @Bgl Group Limited

Sunderland, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2022 — Present

Customer Service Representative @Bgl Group Limited

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Sunderland, GB

Motor Insurance amendments and queries

EDUCATION

2012 — 2012

Learning Advocates

Information & Advice - Level 2

2012 — 2013

Vision 2 Learn

Equality & Diversity

2015 — 2015

SFEDI

Level 3, Understanding and Planning Age Diversity Management

2004 — 2005

TAP Training (The Training Accreditation Programme)

Diploma in Learning Facilitation Skills, Training

2014 — 2015

Sunderland College

CIPD Intermediate Diploma in Human Resource Management., Human Resource Practice

N/A

Bid Craft

APMP Foundation, Bid Management

2013 — 2013

DGA Offshore Safety Services Ltd

Institute of Occupational Safety & Health (IOSH) - Managing Safely

1996 — 1999

University of Plymouth

Bachelor's Degree, Environmental Science

2016 — 2018

Northumbria University

Master's degree, Human Resources Management/Personnel Administration, General

SKILLS

Maths ChampionTrainingNew Business DevelopmentPersonal DevelopmentRecyclingBusiness StrategyStrategyRecruitingWasteLearning ManagementStaff DevelopmentFleet Operator Recognition Scheme (Fors)Environmental ComplianceChange ManagementSafety Management SystemsProject PlanningLeadership DevelopmentStrategic PlanningTraining DeliveryTeam LeadershipBusiness DevelopmentStock ControlWorkplace Learning AdvocatePerformance ManagementEmployee TrainingSocial Media MarketingEnvironmental Management SystemsFacilities OperationsBusiness AnalysisHealth & WellbeingCustomer ServiceOrganizational DevelopmentPersonnel ManagementEnvironmental AwarenessIso 9001Iso 9000Blended LearningPerformance ImprovementProcurementIso 14001

ABOUT BECKY SMILES

I am a Bid Writing Professional with APMP Foundation, and studying towards APMP…

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Becky Smiles — Customer Service Representative at Bgl Group Limited in Sunderland, GB | Unifers