Rebecca Becky Key

About Rebecca Becky Key

Every successful business executive realizes that acquiring new customers is more costly than retaining existing customers. A solid Customer Service and Customer Support team are key to retaining customers. I, and my team, are recognized for providing exceptional customer service and support; support that retains customers and keeps them happily doing business with the company. As a Customer Service Lead for a technology based company with revenues upwards of $175 million of B2B revenue, I have motivated a tenacious team; interacted with and retained multi-million dollar clients. I’m recognized for deep product knowledge that enables exceptional assistance to our clients. I’m a self-starter and a quick learner. You can count on me to provide the kind of customer service that retains your customers.With a background in accounting, pre-sales and customer service, I have a wide spectrum view on internal teamwork. I have strong computer skills, as well as a variety of other skills, including process improvement and training. Some of my accomplishments are:• Acknowledged for ability to recognize potential for new business. Regularly promoted products and referred opportunities to sales. Received award and monetary recognition from the sales team for providing the most help in achieving sales objectives.• Assisted with maintaining recurring business from a Fortune 500 company. Key salesperson lobbied to recognize the contribution delivered to sales goals for this account.• Managed multi-million-dollar customer accounts. Interfaced directly with customers, quoting prices, processing orders, coordinating and communicating scheduled product shipments as well as expediting priority orders when necessary. Created trusting relationships with these significant customers.Thank you for visiting my profile. Conversations Welcome!

Experience

1. Project Manager Level 1

   Segra

   Aug 2024 — Present · Waynesboro, VA, US

Education

• Waynesboro High School

  Academic

• Blue Ridge Community College

  AAS, Major in Accounting

  1997

Skills

• Team Management
• Technical Support
• Pricing
• Vendor Management
• Telecommunications
• Printers
• Call Center
• Microsoft Word
• Team Leadership
• Outlook
• Channel Partners
• Forecasting
• Team Building
• Call Centers
• Wireless
• Business Process Improvement
• Computer Hardware
• Sap
• Account Management
• Excel
• Troubleshooting
• Barcode
• Salesforce.com
• Oracle
• Sales Process
• Sales Operations
• Hardware
• Solution Selling
• Problem Solving
• Customer Service
• Windows
• Wireless Networking
• Sales Management
• Word
• Program Management
• Key Account Management
• Product Marketing
• Inventory Management
• Invoicing
• Negotiation