Becky Berry
Program Manager, Customer Success at Aircall (she/her)
- Role
- Programs Manager, Customer Success at Aircall
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
Experience
Programs Manager, Customer Success
Mar 2025 — Present
In addition to the below in the Onboarding Programs Manager description- Plan, create content slides and talk tracks, organize speakers and staff for our global Goldcast webinars: these webinars are designed to increase adoption of new features and lead to organic growth - System administrator on Goldcast - Scale the automated customer journey to from our digital segment to our mid-market segment: the customer journey has 40+ touch points throughout the lifecycle of the customer and is growing each time we release new features. These touch points are time and event based and push our customers towards product led growth actions. As our product evolves, our customer journey evolves- Partner with the marketing team to relaunch our G2 customer review program - Partner with the social media team on collecting customer stories to share on our socials
Education
The University of Georgia
Public Relations
Skills
- Catering
- Promotions
- Event Planning
- Public Speaking
- Strategic Communications
- Microsoft Office
- Public Relations
- Communication
- Microsoft Excel
- Social Media
- Marketing
- Collaboration Tools
- Web and Audio Conferencing
- Data Collection
- Mandarin
- Customer Service
- Account Management
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