Becky Ostrowski

About Becky Ostrowski

Dynamic and results-driven operations and customer relations leader with a proven track…

Experience

1. Director, Revenue Cycle Mgmt

   Home Care Delivered

   Jan 2010 — Present · Glen Allen, VA, US

   Strategic leader accountable for driving the success of the Revenue Cycle Team, consistently maximizing receivables while minimizing bad debt. • Expertly manage and mentor a team of 40+ direct reports, fostering a culture of accountability and continuous improvement through cross-training and role optimization. • Pioneered the implementation of Key Performance Metrics and set ambitious individual and team goals, ensuring monthly achievement and surpassing expectations. • In depth knowledge of rules and regulations governing Medicare, Medicaid, and private health plans. Maintained strong relationships with contacts across all of these institutions. • Spearheaded a dramatic increase in electronic claims and remittances and secured 90% of payer revenue via electronic remittance, streamlining operations and accelerating cash flow. • Collaborate daily with Operations, Compliance and Legal Teams to uphold rigorous standards and ensure full regulatory compliance. • Partner closely with the Controller and Accounting Team to reconcile systems and maintain financial integrity through monthly audits. • Developed comprehensive Standard Operating Procedures (SOPs) for every department and proactively resolved complex payment issues to recover aged receivables and strengthen the organization’s financial health.

Skills

• Business Analysis
• Ehr
• Healthcare Information Technology
• Customer Satisfaction
• Hipaa
• Healthcare