Becky Kaiser

About Becky Kaiser

Moved to Eccles, WV in August of 2022. Business-focused; outcome-oriented team management position. I have the proven ability to cultivate an environment focused on internal and external customers. Extensive experience with strong ability to identify, negotiate and resolve problems and in the process to establish long lasting cross-functional working relationships creating an atmosphere of trust and cooperation. Technical process and work flow analyst with extensive expertise in ITIL Service Transition and Service Support, specializing in incident, problem, and change management.Certified: IT Service Management - ITILv3 Certified IS Auditor (CISA) Certified Help Desk Professional (CHDP)Specialties: ITSM, ITIL, Help Desk Management, Technical Change Management

Experience

1. Technical Lead, Change and Release Manager

   Kapsch TrafficCom North America

   Nov 2019 — Present

Education

• Atlantic Union College

  BS, Computer Information Systems

  1997 — 2000

• Atlantic Union College

  BA, Business Administration

  1995 — 1997

• Greenfield Community College

  AS, Computer Information Systems

  1986 — 1988

• University of Phoenix

  MIS, Information Systems

  2004 — 2006

• University Of Phoenix

  DM/IST (a.b.d.), Management & Org. Leadership in Information Systems Technology

  2009 — 2013

Skills

• Business Process Improvement
• Service Management
• Service Desk
• Data Center
• Software Documentation
• Sdlc
• Leadership
• Management
• Team Leadership
• Coaching
• Team Management
• Service Delivery
• Technical Support
• Cross-Functional Team Leadership
• Itil Certified
• Information Technology
• Remedy
• IT Operations
• Project Management
• IT Service Management
• Change Management
• Disaster Recovery
• Incident Management
• IT Management
• Help Desk Support
• Bmc Remedy
• Leadership Development
• Itil
• Process Improvement
• Software Development Life Cycle (Sdlc)
• Release Management