Becky Christanto

About Becky Christanto

I specialize in identifying scalable, system driven solutions to complex business problems. I’m especially drawn to work that connects operational insights to long term business outcomes, not just short term execution.My work sits at the intersection of operations, data, and technology where I analyze complex workflows, uncover missed opportunities, and design improvements that drive measurable business impact. I’ve led initiatives that improved process efficiency and captured multi million dollar value by introducing automation, aligning cross functional teams, and translating business needs into technical execution.A core strength of mine is bridging the gap between how systems are designed and how they actually operate in practice. I’m comfortable working across stakeholders from business leaders to technical teams to define logic, prioritize the right problems, and ensure solutions are both practical and scalable.I’m particularly interested in roles focused on: • Process and workflow optimization • Data-driven operational insights • Automation and system improvement • Cross-functional problem solving at scaleI do my best work in environments where problems are surfaced, prioritized, and acted on — where improving how things work is as important as what gets delivered.

Experience

1. Sr Customer Success Manager

   CCC Intelligent Solutions

   Mar 2025 — Present

   Identified and operationalized large scale workflow and valuation improvements across enterprise claims operations, contributing to hundreds of millions in improved financial outcomes through data driven process optimization.• Designed and implemented automation solutions by translating complex business logic into system workflows, partnering with engineering teams to reduce manual intervention and improve consistency at scale.• Influenced enterprise client strategy by embedding data driven insights into executive business reviews, accelerating adoption of process improvements and expanding impact beyond initial pilot use cases.• Led cross functional alignment across client stakeholders, product, and engineering teams—defining requirements, prioritizing initiatives, and validating outcomes to ensure successful implementation.• Served as a strategic bridge between business and technical teams, translating operational challenges into actionable system configurations, integrations, and workflow improvements.• Drove adoption of new data integrations and workflow logic by securing stakeholder alignment and enabling previously unrealized operational opportunities across high-volume claims environments.

Education

• Oklahoma School of Science and Mathematics

  Diploma

  2004 — 2006

• Oklahoma State University

  Bachelor of Science, Accounting

  2007 — 2011

• Oklahoma State University-Oklahoma City

  Certificate, Computer Programming

  2018 — 2019

Skills

• Claims
• Time Management
• Insurance
• Public Speaking
• Claims Resolution
• Claims Management
• Management
• Word
• Leadership
• Auto Claims
• Student Development
• Human Resources
• Microsoft Word
• Customer Service
• Accounting
• Research
• Social Networking
• Social Media
• Community Outreach
• Highly Adaptable
• Powerpoint
• Microsoft Excel
• Training
• Casualty Claims
• Claims Handling
• Excel
• Analytical Approach
• Event Planning
• Microsoft Office