Unifers.ai

Becki Ushery

Executive Business Operations and Strategy Consultant @Gadgetspace, Llc

Atlanta, GA, US
EMAILS
b••••••@gadgetspace.com
MOBILE NUMBERS
+14•••••••76

Signup · Get unlimited contacts

WORK HISTORY

Jan 2017 — Present

Executive Business Operations and Strategy Consultant @Gadgetspace, Llc

View department →

SKILLS

Web AnalyticsCall CenterNet Promoter ScoreCustomer RetentionPerformance ManagementCrmCross-Functional Team LeadershipOutsourcingStrategyCustomer ExperienceContract NegotiationStart-UpsSoftware DocumentationManagementCall CentersKnowledge ManagementLeadershipPerformance AnalysisLeadership DevelopmentWorkforce ManagementP&L ManagementSalesProcess ImprovementStrategic PlanningProject ManagementCustomer Escalation ManagementProduct DevelopmentCustomer SatisfactionTrainingBusiness StrategySales ManagementService DeliveryOperating BudgetsOrganizational DesignManagement ConsultingForecastingHuman ResourcesVoice of the CustomerChange ManagementBusiness Process

ABOUT BECKI USHERY

Over 25 years of experience implementing, optimizing and managing business strategy and operations across multiple industries, with specialized focus in telecommunications, mobile and e-commerce. Specialties include: Business process management Product lifecycle management Customer experience insights Outsourcing/Vendor ManagementCustomer ExperienceKnowledge Management & Training Development Net Promoter Score/ Voice of the CustomerContact Center Operations Aquisition & Retention Strategy Development Account & Program ManagementQuality ManagementE-Commerce/Self-Service Management

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.