Becki Keeshan

About Becki Keeshan

I’m an operations and sales leader with 15+ years of experience driving scalable growth, operational excellence, and high‑performing team leadership across telecommunications and technology environments. I combine sales execution, team leadership, and operational efficiency to help sales and operations teams excel—whether navigating day‑to‑day performance or leading through major organizational shifts.I specialize in designing operating structures, improving funnel performance, and partnering cross‑functionally with Product, Engineering, Recruiting, and Operations to deliver measurable business outcomes. Whether leading frontline teams, launching new business segments, or operationalizing enterprise initiatives, I bring a data‑driven, people‑first approach that strengthens execution, improves customer experience, and accelerates revenue growth.I’m known for:Leading teams through ambiguity and transformationBuilding scalable processes and operational frameworksDriving performance through coaching, clarity, and accountabilityReducing churn and improving customer satisfactionManaging escalations and resolving complex operational issuesDelivering consistent results in high‑velocity environmentsI thrive in roles where strategy meets execution — where strong leadership, operational rigor, and cross‑functional partnership are essential to success.

Experience

1. Senior Manager Operations Category

   T-Mobile

   Aug 2025 — Present

   Led cross‑functional operational transformation during major organizational transition, aligning legacy workflows with new corporate standards and compliance requirements.Designed and executed scalable change management programs, including documentation, communication cadences, and employee readiness plans.Maintained high‑performing teams through structured performance management, clear expectations, and continuous improvement practices.Drove operational rigor by redesigning enterprise cash management workflows, improving accuracy, compliance, and efficiency across 400+ retail locations.Strengthened employee engagement and retention during high‑velocity, high‑impact organizational change.

Education

• Bellevue University

  Master of Science - MS, Management - Executive Coaching and Leadership

  2013 — 2015

• University of Nebraska at Omaha

  Mathematics - Actuarial Science

• University of Nebraska at Kearney

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  1995 — 2000