Becki Charnley
Lead Case Manager @Marks and Spencer
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WORK HISTORY
Lead Case Manager @Marks and Spencer
Strategic lead for a team of Case Managers supporting Employee Relations across the UK business. Responsible for operational delivery, service improvement and leadership of a high performing team- Lead and line manage Case Managers, supporting ER case work- Oversee the day-to-day operation and development of the case management service, driving quality, consistency and efficiency -Shape service strategy, performance metrics and process improvement to enhance colleague experience and organisational confidence- Embedding a coaching culture within the team- Translate feedback from HR and business leaders into service improvements that align with their needs and priorities.
EDUCATION
University of Lancashire
Acting
ABOUT BECKI CHARNLEY
People Centred HR Leader
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