Benjamin Beck

About Benjamin Beck

I am a networking professional with more than fifteen years of experience. I hold a B.S…

Experience

1. Principal Technical Support Engineer

   RUCKUS Networks

   Jun 2012 — Present · MN, US

   Top-level escalation resource on all Fastiron (ICX) products. 10+ years experience on FastIron/ICX. I am responsible for assisting level 2 engineers with complex cases, as well as working with Sustaining Engineering/QA for identifying and fixing software defects. Responsibilities and Job Functions include- Routinely collaborate with Product Management, Quality Assurance, Hardware Engineering, Software Engineering and Documentation teams to drive product sustainability and supportability-Routinely represent the ICX support team for any cross-functional meetings, issues, etc-Troubleshoot layer 2 and 3 issues on ICX product line-Document sequence of events related to resolving customer technical issues-Replicate customer environments to recreate issues-Work with Software Engineering to correct software defects-Analyzing data from protocol analyzers and traffic generators such as Wireshark and Spirent.

Education

• Anoka Ramsey Community College

  Network Support and Administration Certificate

  2009 — 2010

• Anoka Ramsey Community College

  Associate in Science

  2009 — 2010

• University of Wisconsin-Stout

  B.S. in Information and Communication Technologies

  2011 — 2012

Skills

• Windows 7
• Saas
• Network Security
• Routing
• Help Desk Support
• Windows Server 2003
• Technical Support
• Google Apps
• Remote Access
• Desktop Support
• Bgp
• Salesforce
• Computer Hardware
• Eigrp
• Hyper-V
• Software Training
• Cisco Ios
• Windows Xp
• Vrrp
• Help Desk
• Software Implementation
• Windows 8
• Rip
• Networking
• Switching
• Layer 2
• Operating Systems
• Layer 3
• Active Directory
• Windows Server
• Vpn
• Software Installation
• Windows Server 2008
• Lacp
• Virtualization
• Routers
• Wsus
• Android
• Microsoft Office
• Backup Solutions