Brad Chapin
- Role
- Enterprise Customer Success Manager at LivePerson
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Brad Chapin
Extensive experience managing customer success, retention, and product adoption.
Experience
Enterprise Customer Success Manager
Jul 2020 — Present
Manage a portfolio of Enterprise accounts throughout their lifecycle focusing on satisfaction, product adoption, training, and renewals. • Develop strategic plans with assigned accounts, seeking to understand their business goals, objectives, organizational landscape. • Manage mutually agreed upon success plans to drive satisfaction and value realization. • Drive and maintain user adoption by identifying key stakeholders and developing actionable and reportable roll out plans. • Hold weekly, monthly, and quarterly reviews to gather client feedback to help drive a positive user experience. • Act as the voice of the customer partnering with internal Technical Account Management, Engineering, Product Management, Sales, Finance, and Marketing teams. • Identify expansion opportunities within key accounts and work closely with our sales engagement team.
Skills
- Sales
- Print Management
- Training
- Project Management
- Crm
- Relationship Management
- Web Design
- IT Project Implementation
- Operations Management
- Customer Relationship Management (Crm)
- Account Management
- Sales Management
- Management
- Marketing
- Vendor Relationships
- Graphic Design
- Program Management
- Leadership
- Cross-Functional Team Leadership
- Business Process Improvement
- Business Development
- Photography
- Vendor Management
- Strategic Planning
- Program Implementation
- New Business Development
- Desktop Publishing
- Marketing Strategy
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