Becca Schoolcraft
Billing Balancing Customer Service Representative - Complex @American Fidelity
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WORK HISTORY
Billing Balancing Customer Service Representative - Complex @American Fidelity
Oklahoma City, OK, US
Reconciles more than twice the production goal for my position. I do this accurately and timely in accordance with the business units operating practices and administrative procedures. Assisted in the training of new colleagues by volunteering to be a nester and fielding their questions.Audits and resolves complex billing scenarios with specific attention to detail.Communicates with internal and external customers, utilizing excellent verbal and written communication skills. This includes managing the team email queue and calling the bookkeepers of our customers.
EDUCATION
University of Central Oklahoma
Bachelor's degree, EDUCATION
ABOUT BECCA SCHOOLCRAFT
Every day, new challenges encourage me to learn new things in my career. As a former educator, I am a team player and always happy to help and share a fresh perspective on a project! Being apart of American Fidelity’s projects that can help educators with their financial security is just one of the things I love about my job! American Fidelity is a supplemental benefits provider with a focus on offering a different opinion for Customers in education, municipality, auto retail and healthcare. American Fidelity has received national recognition as one of the \"100 Best Companies to Work for in America\" as recognized by global research and consulting firm Great Place to Work® and Fortune Magazine. The Company was also selected for several other lists by Fortune in 2016, including, Best Workplaces in Finance and Insurance, Best Companies for Giving Back, Best Workplaces for Women, Best Workplaces for Diversity and the Human Capital 30: Companies that Put Employees Front and Center. If you catch me outside of work, I\'m likely trying out a new recipe or sitting down with a good book!
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