Bec Baker
Customer Experience Associate at RH
- Role
- Customer Experience Specialist at RH
- Location
- Saratoga Springs, NY, US
- LinkedIn followers
- 500 followers
About Bec Baker
At RH, my focus is to provide exceptional service that translates into tangible business…
Experience
Customer Experience Specialist
Sep 2021 — Present
Delivering luxury customer service by managing orders, resolving client concerns, and handling escalations in collaboration with Designers, Architects, and Contractors.• Driving revenue growth through exceptional service, in-depth product knowledge, and a commitment to customer satisfaction.• Collaborating cross-functionally with internal teams to resolve client issues while maintaining full ownership of each customer interaction.• Supporting the Education team in onboarding and training new associates on a monthly basis.• Assisting in the execution of sandbox environment testing for the implementation of a new telephony system, contributing to system readiness and user experience improvements.• December 2022 RH Award Winner• March 2025 RH Award Winner
Education
Fashion Institute of Technology
Bachelor of Science - BS, Home Products Development
2019 — 2021
Fashion Institute of Technology
Associate of Applied Science - AAS, Fashion Business Management
2017 — 2019
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