Beau Selisker
Manager of Customer Success @solo.io
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WORK HISTORY
Manager of Customer Success @solo.io
Responsibilities•Managing a global team of CSMs supporting customers in a high-touch and scaled-touch model/approach•Responsible for revenue retention(GRR) and net-dollar-retention(NDR) across our entire customer portfolio•Coaching and mentorship of team to align with customer stated business objectives, required capabilities, and timelines to decrease time-to-value and increase customer lifetime value by identifying expansion opportunities for our field sales teams•Player/Coach-in this role, I\'m also acting in an IC-level capacity to support a subset of our most strategic customers in North AmericaAchievements•In an effort to increase CSM and post-sales team efficiency and effectiveness, I championed the introduction of a Customer Success Platform(CSP) to our organization. This broke down data silos across our organization by giving all functions visibility into the activity, motions, KPIs, and critical data we were gathering across our customer base.•Implemented engagement models/strategies aimed at driving the intended business outcomes of retention and expansion across various segments of customers•Employed strategies for CSM team to uncover expansion potential and shepherd process to provide data/awareness to sales
EDUCATION
University of Southern California
Bachelor of Arts (B.A.), Economics
SKILLS
ABOUT BEAU SELISKER
I\'m passionate about helping industry-leading organizations realize value from their software investments. Currently, I’m leading a worldwide team of Technical CSMs aimed at helping our customers with the following-Achieve desired technology and business outcomes with our suite of solutions-Align, document, and drive delivery of success criteria and ensure that we jointly meet our outlined objectives-Explore other paths of value-add through additional capabilities not yet adopted/implemented-Align resources within services, product management, engineering, and the executive team that help our customers achieve their business goals with our technology-Documentation of value delivered along with building executive-level awareness of our shared success
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