Beau Mead

About Beau Mead

M.B.A. Global Innovation, Cal State East Bay (2020)-B.S. in Marketing from San Francisco State University (2008)-Certified Patient Experience Professional (2024)-Over 15 years worth of CRM experience-14 years of Healthcare Professional experience-CommonSpirit Health/Dignity, Kaiser Permanente, Stanford Health Care and Stanford Children\'s Health-5+ years experience with Four Season Hotels and Resorts-3+ years of outside/inside sales experience-Patient/Customer focused values-Management and leadership skills tested in fast paced, high demand environments-Direct collaboration with Division Chairs, Directors, and VP level administrators-Responsible for training programs, scheduling, and communicating high level initiatives-Hootsuite Trained for Social Media Management

Experience

1. Director of Patient, Provider and Employee Experience

   Dignity Health

   Apr 2022 — Present · Sacramento, CA, US

   Ensures that Dignity Health delivers on our promise for Humankindness and improves patient, provider and employee experience for assigned division• Works in partnership and collaborates with specific stakeholders to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS)• Exercises the leverage, visibility and accountability to drive a mission-critical cultural change in building an environment that promotes both superior experience for patients and their families, anda satisfying and energizing work environment for engaged staff and medical providers• Design and implementation of strategically-based initiatives, programs and standardsto positively transform patient, provider and employee satisfaction resulting in acompetitive advantage for the organization.• Assists the hospital leads in education of patient, provider and employee experience.• Assist in facility designs and implementation of plans, accountability resources andtraining resources for effective deployment of best practice for patient, provider andemployee teams and CAHPS throughout the organization.• Identifies organizational learning needs, facilitates training/mentoring activities, andacts as an internal coach and consultant to leaders, physicians, and staff.• Active member of Employee Engagement Committee• Sponsor of Patient Family Partnership Communities (PFAC)

Education

• California State University - East Bay

  Master of Business Administration - MBA, Global Innovation

  2018 — 2020

• San Francisco State University

  Bachelor of Science, Business Administration (Marketing)

  2005 — 2008