Michele Wheeler

About Michele Wheeler

I am currently serving as a Technology Business Partner/Business Relationship Manager for the 5th largest insurance brokerage. My role involves excelling in fostering strong connections and driving successful collaborations among diverse stakeholders. Additionally, I specialize in building and nurturing client relationships, leveraging my expertise to establish and maintain mutually beneficial partnerships. My dedication to forging strong connections and driving positive outcomes enables me to contribute significantly to the success of the organization.

Experience

1. Mergers & Acquisitions Integration Delivery Lead

   HUB International

   Aug 2023 — Present

   Accountable for managing all aspects of the technology integration delivery for acquired agencies. Responsibilities include program management, business & stakeholder collaboration, and people leadership:• Manage a portfolio of integration projects including resourcing, timelines, schedules, and financials. • Partner with cross-functional team members to identify and deliver technology solutions that exceed customer expectations. • Manage and mitigate risks and issues. • Keep stakeholders informed of status and changes to scope or schedule throughout the delivery lifecycle. • Use data to drive decision-making. • Ensure quality is built into every step of the delivery and solutions are aligned with enterprise architectural standards.• Create alignment on integration scope, approach, timing, roles, and responsibilities, and change management plans with acquired agency and internal stakeholders. • Develop the integration budget in collaboration with the business partner including immediate cost impacts, transition and termination costs, future state spend, and IT employee plans. • Cultivate partnerships with key stakeholders (internal and external) and navigate relationship challenges at all levels. • Engage business and technology subject matter experts when needed. People Leadership • Encourage and motivate the team while protecting them from external distractions. • Build trust, lead, and influence the team. • Facilitate retrospectives that continuously improve processes creating a better, faster, and easier integration experience for our customers.

Education

• Dunedin High School

  High School Diploma

  1995 — 1999

• UCF College of Business

  BS, Managment Information Systems

  1999 — 2003

Skills

• Active Directory
• Servers
• Microsoft Office
• Group Policy
• System Administration
• Information Technology
• Technical Support
• Online Backup
• Pmp
• Microsoft Exchange
• Vendor Relationships
• Business Continuity Planning
• Project Management
• Network Administration
• IT Strategy
• Help Desk Support
• Backup Exec
• Infrastructure
• Virtualization
• The Agency Manager (Tam)
• Microsoft Operating Systems
• Desktop Administration
• System Migration
• Management