Beau Samples

About Beau Samples

I am a graduate Miami University with 7 years of post-graduate experience. I enjoy working in fast-paced environments, whether they be office based or from home. My experience in the work force has allowed me to utilize skills in organization, research and team management for companies and individuals. In my free time I have worked at a number of organizations that range from disability services organizations to volunteer positions within a homeowners association.

Experience

1. Senior Operations Manager

   Hospitality House Of Charlotte

   Aug 2022 — Present · Charlotte, NC, US

   Manage a team with a diverse array of talents and responsibilities to provide consistently excellent customer service to Hospitality House of Charlotte guests, including two full-time Operations Managers and four part-time Guest Services Representatives- Assign duties and responsibilities, ensuring goals are met in areas including guest and volunteer satisfaction, safety, quality, and team performance- Recruit, hire, and oversee training and orientation of operations team members- Establish benchmarks, timelines, and resources needed to achieve goals, proactively recommending, and driving improvements as necessary- Coordinate and oversee contractors for routine maintenance, preventative maintenance, and household repairs- Oversee guest programs from start to completion involving deadlines, milestones, and processes.

Education

• Miami University

  Bachelor of Arts (B.A.), Political Science, 3.63 Cumulative GPA

  2011 — 2015

• Tallinna Tehnika

  Beginner Russian Language Study Abroad, Russian Language and Literature

  2013 — 2013

• Miami University

  Master of Arts (M.A.), Political Science, 3.76 Cumulative GPA

  2014 — 2015