Betty Villagra
Compliance Operations Manager at Abbott
- Role
- Compliance Operations Manager at Abbott
- Location
- Thousand Oaks, CA, US
- LinkedIn followers
- 500 followers
About Betty Villagra
I am a strategic, results-oriented Certified Compliance and Ethics Professional with a solid record of developing and supporting compliance projects and solutions. For the past 16 years, I have analyzed and assimilated standard operating procedures in order to advise leadership on options for improvement, thus reducing corporate risk and increasing compliance of employees. I am experienced in both Transactional and Field Monitoring, having delivered results each monitoring period. And, I am just as passionate about Compliance and Ethics today as I was when I first started.
Experience
Compliance Operations Manager
May 2021 — Present
Responsible for vetting new vendors through the corporate third-party process, handling product complaints to improve customer satisfaction and product reliability, managing marketing collateral by making updates to existing pieces and creating new ones, and performing routine monitoring of various areas (samples, account classification, vendor payments, and lab pricing) to mitigate a wide range of risk factors.* Successfully managed the closure of inactive accounts, ensuring accuracy and compliance with company policies.* Worked collaboratively across various verticals including IT to deliver a new Toxicology Result Final Report to clients.* Created comprehensive SOPs (no charge product, lab services evaluation) including training decks to streamline processes and enhance team efficiency.
Education
UCLA
Bachelor's degree
Pepperdine Graziadio Business School
Master of Business Administration
Skills
- Healthcare
- Management
- Project Management
- Biotechnology
- Risk Management
- Software Documentation
- Strategy
- Research
- Process Improvement
- Analysis
- Training
- Policy
- Clinical Research
- Microsoft Office
- Change Management
- Proficient in Microsoft Office, Sap, Salesforce.com, Pharmacm
- Budgets
- Public Speaking
- Pharmaceutical Industry
- Business Process Improvement
- Cross-Functional Team Leadership
- Leadership
- Strategic Planning
- Data Analysis
- Powerpoint
- Microsoft Excel
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