Beatriz Imel
Customer Service Leader | Change Management Champion | Performance Management | People\'s Leader | Customer Satisfaction | Employee Development Focused | Project Implementation
- Role
- Scheduling Manager West Territory at Culligan Quench
- Location
- North Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Beatriz Imel
Telecommunications customer service leader with extensive experience managing cross-functional teams with diverse backgrounds in sales, loyalty, billing, technical, and help desk customer support. Proven ability to lead and motivate high-performing and engaged teams through coaching and development. Possessed great knowledge of process and performance improvement, project implementation, deployment of new tools, process and procedures, and change management supporting inbound call center environments.
Experience
Scheduling Manager West Territory
Nov 2023 — Present · Las Vegas, NV, US
Skills
- Project Planning
- Project Coordination
- Process Improvement
- Performance Improvement
- Coaching
- Presentations
- Call Center
- Staff Development
- Help Desk Support
- Quality Assurance
- Call Centers
- Technical Support
- Telephony
- Troubleshooting
- Performance Management
- Broadband
- Management
- Training
- Customer Satisfaction
- Team Building
- Computer Network Operations
- Cross-Functional Team Leadership
- Customer Experience
- Workforce Management
- Data Analysis
- Sales
- Telecommunications
- Networking
- Customer Service
- Voip
- Leadership
- Strategy
- Salesforce.com
- Customer Retention
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