Beatrice Calderon

About Beatrice Calderon

I am a strategic operations and enterprise systems leader focused on transforming…

Experience

1. Senior Operations Manager

   The Opportunity Network

   Mar 2020 — Present · New York, NY, US

   Lead organization-wide operations supporting 50+ staff and Fellows, ensuring efficient hybrid and in-person environments. • Partner with senior leadership and finance teams on annual budget development, forecasting, and operational expense management to ensure fiscal accountability.• Provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures.• Oversee vendor procurement and contract management, maintaining strategic relationships and ensuring compliance with financial and service standards.• Manage org-wide IT systems, including managing MSP, Help Desk operations, onboarding/offboarding, cybersecurity protocols, and technology vendor coordination. • Design and manage IT training for staff through live presentations, asynchronous modules, and training guides as new systems are implemented• Oversee the administration and management of all platforms and applications across the organization, regularly monitoring usage, satisfaction, and the short- and long-term effectiveness of organizational technology systems. Suggest and implement recommendations for improvement.• Support the adoption and utilization of primary technology and operational infrastructure across the organization to ensure consistency and efficiency; advocate for and assist in automating tasks for enhanced efficiency.• Direct event logistics and execution for annual staff retreats, training sessions, and large-scale hybrid events, including space management, technology coordination, and vendor contracts.• Supervise operations team members and interns, providing coaching, training, and professional development.• Support with creation of organizational policies and procedure and institutional knowledge systems to improve documentation, data management, and reporting.

Education

• John Jay College (CUNY)

  BA, Forensic Psychology

  2003 — 2007

• John Jay College (CUNY)

  Master of Science (M.S.), Security Management

  2011 — 2017