Beatrice Pitoulis
Implementation & Training Specialist @D-EDGE Hospitality Solutions
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WORK HISTORY
Implementation & Training Specialist @D-EDGE Hospitality Solutions
Ensure successful activation/implementation for D-EDGE suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions tothe D-EDGE customers.After the Sales Manager, first contact for new hotels, understanding the client’s needs andproviding the best services needed.Missions Set-up products included in the contract for the hotel Ensure processes are followed for smooth activation/ implementation Follow the onboarding journey Collect by Account Manager/Sales, and the client, all the info required for a proper productconfiguration Record and update all activation/ implementation tasks and status into Salesforce CRM Log tickets properly in Salesforce CRM for all issues encountered during activation/implementation Keep up with D-EDGE products and features evolutions Manage online or on-site training Understand and analyse the customer\'s need
EDUCATION
CMH ACADEMY
Master of Business Administration - MBA 2 , Administration / gestion de l'hospitalité
CMH ACADEMY
Bachelor's degree, Administration / gestion de l'hospitalité
Paris-Pantheon-Assas University
Licence de droit, Droit
Lycée Sainte-Jeanne Elisabeth
Baccalauréat, ES spécialité mathématiques
CMH ACADEMY
Bachelor of Science - BS, Administration / gestion de l'hospitalité
CMH ACADEMY
Certification professionnelle reconnue par l'Etat de Niveau 1 de Directrice d'Etablissement de luxe, Administration / gestion d''hôtel / motel
SKILLS
ABOUT BEATRICE PITOULIS
Implementation & Training Specialist
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