Beatrice J.

Network Support Analyst @Sunnybrook

Toronto, ON, CA

Provide technical & user support (Level 1 & 2)* Provide rapid response via phone, electronically, remote session and/or in person* Troubleshoot time sensitive calls, resolve technical hardware and software issues* Software and hardware installations/repairs * Research questions using available information resources* Follow escalation protocols/procedures to appropriate tiers* Identify and mitigate risks* Log Support calls using Call Centre tracking system, monitor, route, escalate, close/resolve.* Prepare/generate activity and management status reports and maintain documentation* Stay current with system information, changes and updates* Cabling/connectivity, LAN, paging/cell phones telecom support* Network/system monitoring (NOC) triage, escalate, updates accordingly;* Wireless support (connectivity, set up, troubleshooting)* Performs production system tasks and manages offsite backup rotation inventory* Actively participate as a member of Client Services support team

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