Brittney Vanvolkenburgh
Division Routing & Scheduling Specialist Trainer | Operational Training & Workforce Optimization Leader
- Role
- Division Routing and Scheduling Specialist at Orkin
- Location
- Billings, MO, US
- LinkedIn followers
- 500 followers
About Brittney Vanvolkenburgh
Strategic operations and training professional with 17+ years of customer relations experience and 6+ years specializing in workforce training, onboarding, HR operations, and process improvement. Recently promoted to Division Routing and Scheduling Specialist Trainer, I lead structured training programs while personally designing and developing all training documentation, workflows, and onboarding processes to support operational consistency across fast-paced teams.I thrive at the intersection of people, systems, and strategy—translating complex workflows into clear, scalable training solutions that drive performance and confidence. With expertise in virtual training facilitation, enterprise software platforms, and cross-functional collaboration, I am known for building training materials from the ground up that align with business goals while remaining practical, accessible, and easy to adopt.Recognized for strong communication, organizational excellence, and mentorship, I bring a disciplined yet approachable leadership style focused on continuous improvement, employee engagement, and measurable business results. I am passionate about empowering teams, optimizing operations, and creating end-to-end training frameworks and processes that support long-term success.
Experience
Division Routing and Scheduling Specialist
Jan 2026 — Present
Serve as administrative backup and subject matter expert supporting 9 regions, 56 branches, and 13 states.• Train Routers and Schedulers on Rollins Field Services (RFS) routing and scheduling software.• Design, implement, and continuously improve standardized training programs and documentation.• Drive operational efficiency, route productivity, and revenue growth through system optimization.• Partner with Division and Regional leadership to improve service metrics, utilization, and customer satisfaction.• Lead large-scale process improvements with measurable performance outcomes.
Education
Ozarks Technical Community College
Associate's degree, Accounting
Ozarks Technical Community College
Associate of Arts and Sciences - AAS, Accounting and Business/Management
Ozarks Technical Community College
Associate of Arts and Sciences - AAS, Health Information/Medical Records Technology/Technician
Ozarks Technical Community College
Certificate of Completion, Medical Insurance Coding Specialist/Coder
Ozarks Technical Community College
Associate's degree, Business Administration and Management, General
Willard High School
High School Diploma
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