Bear Lee
Customer Service, Reports & Knowledge Manager
- Role
- Customer Service, Reports & Knowledge Manager at Deloitte
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Bear Lee
I\'m a Customer Service Manager & Knowledge Manager working within OFSPO (Office of Financial Systems Policy and Oversight) for Health & Human Services. I work within the IT Service Management team in OFSPO, where I serve to guide DSOM customers to solve their issues with OFSPO applications as efficiently as possible, and update key informational documents and decks that inform leads on the progress of internal applications. I have project experience working within ServiceNow, Oracle, and VBA. I\'m interested in later working in analytics, using platforms such as Qlik or Tableau, and then using those analytics to make informed advisory and consulting decisions.
Experience
Customer Service, Reports & Knowledge Manager
Jan 2022 — Present · Rosslyn, VA, US
Customer Service and Knowledge Manager on ITSM team working for OFSPO HHS
Education
Whitman College
Bachelor's degree, Film and Media Studies
2017 — 2021
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