Beatrice C.
Sr UX Researcher @Alaska Airlines
- Role
- Sr Ux Researcher, its at Alaska Airlines
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Beatrice C.
I am a strategic, mixed-methods UX researcher and systems thinker whose work encompasses…
Experience
Sr Ux Researcher, its
May 2025 — Present · Seattle, WA, US
Lead for Aircraft Maintenance Journey and generative research to uncover maintenance supervisor and technician jobs-to-be-done (JTBD) to provide systems-level understanding of the different tools in the Mechanics & Engineering (M&E) ecosystem at Alaska Airlines- Owns research initiatives in the Mechanics & Engineering (M&E), enhancing user experience for in-house tools across multiple operations through ethnography, usability tests, generative research, workshop facilitation, and survey design- Serves as a consulting resource for RAMP feature spaces, promoting strategic UX practices to help identify factors that lead to Missed Baggage Rate (MBR)- Collaborates with cross-functional teams to identify user needs, leading to improved operational efficiencies and employee experience tools.
Education
Northwestern University
Doctor of Philosophy (Ph.D.)
New York University
MA
University of California, San Diego
BA
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