Bernie Cesena
Training Operations Analyst at California Credit Union
- Role
- Training Operations Analyst at California Credit Union
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Bernie Cesena
Proven professional in operations, training, and strategic partnerships in a variety of…
Experience
Training Operations Analyst
Aug 2022 — Present · San Diego, CA, US
Serve as the LMS administrator for over 300 employees utilizing BAI software; including automating course enrollment, managing courses, and adjustments based on compliance and HR policy changes.• Led the development and facilitation of a customer service training for all staff, including curriculum development, collaborating with department leaders, and creating an ongoing evaluation process. • Coordinate the onboarding process and training for all new hires including partnering with IT, Human Resources, and retail managers to streamline processes and workflows. • Develop a monthly skills evaluation for all retail staff; including vetting procedures and utilizing data trends to develop the assessments.
Education
Berkeley City College
General Education
2015 — 2015
University of California, Berkeley
Bachelor of Arts (BA)
2011 — 2015
San Diego Mesa College
General Education
2008 — 2017
San Diego City College
Certificate of Achievement in Alcohol and Other Drug Counseling
2017 — 2018
Skills
- Management
- Data Entry
- Diplomacy
- Wordpress
- Presentations
- Teaching
- Medical Records
- Guided Tours
- Leadership
- Adobe Indesign
- Public Speaking
- People Skills
- Community Outreach
- Policy Analysis
- Medical Translation
- Adobe Illustrator
- Google Drive
- Microsoft Office
- Event Planning
- Online Research
- Communication
- Political Science
- Social Media
- Receptionist Duties
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