Brent Chapman

About Brent Chapman

Skilled Change Leader, technical and non-technical Project Manager, Business Development, Business System Analyst, Process Improvement leader, Stakeholder and Customer Advocate with multiple years of successful delivery campaigns which improved user experience and usability for both internal and external consumers. Project experience across methodologies such as SAFe, Agile, Lean, Six Sigma, PMI, BPMN, and Waterfall. Performed roles such as Scrum Master, Program Manager, Product Owner, Process Owner, Business Owner and more. Managed technical and non-technical staff of FTE and Contractors.*Cross-functional influencer and leader.*Optimization of existing service to provide better than expected service capabilities.*Communication improvements and dispute resolution.*Customer feedback analysis.*Optimization of projects with high failure potential.*Process development and improvement.*Quality improvement.*Platform Migrations.*Disaster Recovery.(Both IT and Human)Specialties: Salesforce Development and Administration, Tableau, Kepner Tregoe, Problem Management, Program Management, System and Process Architecture, Customer focus group, Verint (vovici), Troubleshooting, performance improvements, reporting, html, surveys development, wikis, blogs, application and system monitoring, as well as dispute resolution. Non profit fundraising, sponsorship, Public Relations, cycling safety education, professional chocolatier, coffee roasting, HVAC, Sheet Metal Mechanic industrial fabrication.

Experience

1. Customer Success Executive

   Red Hat

   Sep 2025 — Present

   As a Customer Success Executive, I serve as a trusted advisor, partnering with clients to maximize the value realized from their Red Hat investment. I align customer business objectives with a strategic adoption plan, driving successful outcomes, ensuring retention, and acting as the vital Voice of the Customer back into Red Hat

Education

• Kepner-Tregoe

  certification, Problem Solving and Decision Making

  2005 — 2005

• Cabrillo College

  Business Administration, Management and Operations

  1990 — 1993

• The University of British Columbia

  Professional Chocolatier, Chocolate manufacturing

  2008 — 2008

• USA Cycling

  Coaching Certification, cycling and racing instruction

  2001 — 2007

• Sheet Metal Workers Local 104

  Vocational, Specialist and Mechanical Journeyman

  1992 — 1996

• League of American Cyclists Education

  LCI, Cycling Saftey

  2004 — 2008

Skills

• Business Analysis
• Business Intelligence
• Salesforce.com Administration
• Salesforce.com
• Cross-Functional Team Leadership
• Cisco Technologies
• Program Management
• Customer Insight
• Integration
• Management
• Switches
• Agile & Waterfall Methodologies
• Business Development
• Microsoft Excel
• Problem Management
• Cloud Computing
• Sap Bi
• Cisco Ios
• Strategic Planning
• System Architecture
• Team Leadership
• Data Center
• Troubleshooting
• Networking
• Voip
• Process Improvement
• Unified Communications
• Change Management
• Itil
• Ip
• Statistical Reporting
• Performance Improvement
• Product Development
• Enterprise Software
• Telecommunications
• Network Architecture
• Outsourcing
• Product Marketing
• Coaching
• Security