B Basant Swaroop
National Head- Field Service
- Role
- National Head - Field Service at Suzuki Motorcycle India Private Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About B Basant Swaroop
20 years Rich experience in the Indian Automotive Industry in Afternoon Sales Operations. Strong support professional skilled in Operations Management, Customer Relationship Management (CRM), Customer Satisfaction, and Market Analysis.
Experience
National Head - Field Service
Suzuki Motorcycle India Private Ltd
Apr 2025 — Present · Gurugram, IN
National Head – Field ServiceTransforming After-Sales into a Growth Engine | Field Service | Championing Service Excellence Across India’s Two-Wheeler IndustrySteering after-sales service excellence, driving customer satisfaction, and strengthening dealer service capabilities across the country
Education
Symbiosis Centre for Management Studies- Pune
Master's degree
2008 — 2010
Dayalbagh Educational Institute, Agra
Dme
1999 — 2002
Skills
- Cross-Functional Team Leadership
- Pre-Purchase Inspections
- Marketing Communications
- Performance Management
- Crm
- Sourcing
- New Process
- Vehicle Testing
- Product Management
- Vendor Management
- Six Sigma
- Competitive Analysis
- Program Management
- Supply Chain Management
- Management Information Systems (Mis)
- Automotive
- Market Research
- Customer Satisfaction
- Training
- Product Development
- Team Management
- Dealer Management
- Operations Management
- Account Management
- Mis
- Key Account Management
- Market Analysis
- Vehicles
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