Brian Blackthorne

About Brian Blackthorne

IT Professional with over thirty years of industry experience, with diverse capabilities in multiple areas. Talent for multitasking and prioritization, to consistently meet or exceed deadlines and expectations. Over twenty-five years spent with large law firms, spanning multiple locations across the United States.

Experience

1. IT Operations Manager

   Becker & Poliakoff, P.A.

   Dec 2011 — Present · Fort Lauderdale, FL, US

   Provide operational support and maintenance, perform hardware/software upgrades, and coordinate local vendor equipment installation and repair for nineteen locations in the U.S. and Europe.Project Manager for office acquisitions, expansions, and relocations, as related to in-house and vendor management for service integration within areas of responsibility.Build and maintain relationships with technology vendors to ensure the delivered services and productivity goals are understood and exceeded.Responsible for all technology requisitions, procurement, and inventory of IT fixed assets for loan, loss prevention, and depreciation purposes.Review and approve all new and recurring IT purchase and service invoices.Provide in-person technical support to attorneys and staff in the use of software applications and peripherals, when visiting remote locations on a quarterly schedule.Management of video conferencing design, implementation, and moderation of large-scale meetings.

Education

• New York Paralegal Institute

  Certification, Legal Assistant

  1990 — 1990

• John Jay College (CUNY)

  B.S., Legal Studies

  1988 — 1994

Skills

• Customer Relationship Management (Crm)
• Technical Support
• System Administration
• IT Operations Management
• Ios
• Html
• Management
• Team Building
• Voip
• Asset Management
• Project Planning
• Cisco Technologies
• Leadership
• Software Documentation
• Information Technology
• Cisco Call Manager
• Mac Os
• Disaster Recovery
• Microsoft Office
• Cisco Systems Products
• Citrix
• Windows 7
• Managing Technical Personnel
• System Deployment
• Troubleshooting
• Computer Hardware
• Windows
• Ghost Imaging
• Telecommunications
• Analysis
• IT Service Management
• Vendor Relationship Management
• Iphone Support
• Telecommunications Billing
• Web Design
• Sccm
• Help Desk Support
• Blackberry Enterprise Server
• Project Management
• Customer Service