Brett Bircham

WORK HISTORY

SKILLS

ABOUT BRETT BIRCHAM

I’m a business designer and innovation consultant who helps organisations think differently, work more creatively, and design better services for the people (and animals!) they serve.I’ve worked with large organisations to apply design thinking to complex challenges—one team and one project at a time. In my previous role, I led the business design capability at a leading innovation agency, helping clients (and our own people) grow their confidence and skills in business design, service innovation, and strategic problem-solving.These days, I work freelance with mission-driven startups and progressive organisations that are doing good in the world—especially in areas where human (or societal) impact and organisational change go hand-in-hand.I care deeply about work that’s grounded in empathy, systems thinking, and a sense of shared purpose—and love helping teams not only deliver great work, but become more creative and capable in the process.Let’s chat if you’re working on something meaningful and want a hand designing the path forward.My Experience includes skills in:Business desing, service design, value proposition development, rapid prototyping/experimentation/validation, Strategic and business objective setting, Requirements Capture and Definition, Requirements Management, Scope Prioritisation and Strategic Planning, Content Management Technologies, Content Processes, Business Process Modelling, Content and Operational Governance, KPI/OKR and Measurement Framework Definition, Primary user research, Competitor analysis and Market research.