Brent Bierwirth
Principal Product Excellence Architect @ServiceNow
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WORK HISTORY
Principal Product Excellence Architect @ServiceNow
Calgary, AB, CA
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Computer Technology, Information Technology
Ambrose University
Bachelor's degree
SKILLS
ABOUT BRENT BIERWIRTH
I am an innovative and passionate IT leader with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) for over 25 years. I have extensive experience as a consultant and implementor of ServiceNow ITSM and ITOM products and formerly with BMC Software products. I embrace new challenges such as the growing AI ecosystem and love to learn new technology and ways of doing things.I have experience with architecting and implementing ITSM (Incident, Problem, Change, Knowledge and Service Catalog) solutions, along with ITOM (CMDB, Discovery, Service Mapping and Event Management) solutions. I also build and configure ServiceNow integrations. Currently I hold several ServiceNow and industry credentials including- ITIL v4 Foundation-TOGAF Foundation- ServiceNow Certified Technical Architect (CTA)- ServiceNow Certified System Administrator (CSA)- ServiceNow Certified Developer (CAD)- ServiceNow Certified Implementation Specialist (Data Foundations)- ServiceNow Certified Implementation Specialist (Discovery)- ServiceNow Certified Implementation Specialist (Service Mapping)- ServiceNow Certified Implementation Specialist (Event Mgmt)- ServiceNow Certified Implementation Specialist (Software Asset Mgmt)
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