Brent Bierwirth

Principal Product Excellence Architect @ServiceNow

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Principal Product Excellence Architect @ServiceNow

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Calgary, AB, CA

EDUCATION

1993 — 1995

Southern Alberta Institute of Technology (SAIT)

Computer Technology, Information Technology

N/A

Ambrose University

Bachelor's degree

SKILLS

UnixSystem DeploymentItilConfiguration ManagementSolution ArchitectureInformation TechnologyIT ManagementVirtualizationService CatalogBmc PatrolIT StrategyHelp Desk SupportProblem ManagementPmpProfessional ServicesRelease ManagementService DeliveryIT Service ManagementSystems ManagementRequirements GatheringEnterprise SoftwareChange ManagementEnterprise ArchitectureBmc RemedyDisaster RecoveryHpService ManagementIT Asset ManagementService DeskProgram ManagementCmdbIT OperationsData CenterCloud ComputingIntegrationBusiness ProcessIncident ManagementInfrastructureItil CertifiedService Request Management

ABOUT BRENT BIERWIRTH

I am an innovative and passionate IT leader with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) for over 25 years. I have extensive experience as a consultant and implementor of ServiceNow ITSM and ITOM products and formerly with BMC Software products. I embrace new challenges such as the growing AI ecosystem and love to learn new technology and ways of doing things.I have experience with architecting and implementing ITSM (Incident, Problem, Change, Knowledge and Service Catalog) solutions, along with ITOM (CMDB, Discovery, Service Mapping and Event Management) solutions. I also build and configure ServiceNow integrations. Currently I hold several ServiceNow and industry credentials including- ITIL v4 Foundation-TOGAF Foundation- ServiceNow Certified Technical Architect (CTA)- ServiceNow Certified System Administrator (CSA)- ServiceNow Certified Developer (CAD)- ServiceNow Certified Implementation Specialist (Data Foundations)- ServiceNow Certified Implementation Specialist (Discovery)- ServiceNow Certified Implementation Specialist (Service Mapping)- ServiceNow Certified Implementation Specialist (Event Mgmt)- ServiceNow Certified Implementation Specialist (Software Asset Mgmt)

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Brent Bierwirth — Principal Product Excellence Architect at ServiceNow in Calgary, AB, CA | Unifers