Bb Cline-Thomas
Project Manager, Customer Experience Delivery Office at Freddie Mac
- Role
- Project Manager, Customer Experience Delivery Office at Technology Ventures
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Bb Cline-Thomas
Senior-level customer experience (CX) professional who specializes in leveraging customer…
Experience
Project Manager, Customer Experience Delivery Office
Nov 2018 — Present · McLean, VA, US
Key Responsibilities: Manage the planning and execution of strategic CX-focused initiatives Delivery of monthly business performance report that is shared with Division SVP and Enterprise EVP Provide CX subject matter expertise and consultation to program leadership Assist PMO Director in design and creation of a process to identify and validate success metrics of CX-impacting initiatives
Education
Virginia Polytechnic Institute and State University
Bachelor's Degree
Skills
- Business Analysis
- Strategy
- Saas
- Consulting
- Customer Insight
- Competitive Analysis
- Customer Experience
- Data Analysis
- Voice of the Customer Analysis
- Segmentation
- Program Assessment and Planning
- Project Planning
- Customer Experience Management
- Program Management
- Clarabridge
- Enterprise Software
- Pre-Sales
- Customer Experience Analysis
- Cross-Functional Team Leadership
- Competitive Intelligence
- Survey Design
- Product Management
- Crm
- Voice of the Customer
- Analysis
- B2b
- Assessment Skills
- Business Intelligence
- Business Process Improvement
- Strategic Partnerships
- Market Research
- Management
- Rfp
- Team Leadership
- Spss
- Professional Services
- Business Requirements
- Market Analysis
- C-Level Relationships
- Leadership
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