Amir Bazargan

About Amir Bazargan

Delivering growth, efficiency at scale.

Experience

1. Drivers\' Loyalty Club Manager

   Snapp

   Aug 2021 — Present · Tehran, IR

   Snapp - World\'s No. 3 Ride-Hailing App, Middle East\'s No.1 Super-App(Based on monthly active drivers and users)Team Size: 21Loyalty Program Management:In response to a thorough survey of drivers\' needs, I developed and implemented an innovative loyalty program. This program, seamlessly integrated into the drivers\' app, automated the delivery of essential services based on individual preferences. By understanding and catering to the unique needs of our drivers, we not only improved user satisfaction but also fostered long-term loyalty to the Snapp platform.Partnership Management:Manage more than 400 vendors yearly, I spearheaded comprehensive partnership management. This involved crafting and executing communication plans, making impactful announcements, conducting regular calls, and implementing automated call systems. I ensured seamless collaboration and optimal performance across all partnerships by fostering strong relationships with our extensive network.Campaign Management:Manage oversight of approximately 30 diverse campaigns monthly across three distinct classes, covering a nationwide scope. This involved meticulous planning and execution to effectively target and engage audiences from various segments.Cross-Venture Partnership Management:As part of the Snapp ecosystem, Snapp-Shop, Snapp-Carfix, and other relevant Snapp initiatives, this cross-venture approach allowed us to offer holistic support to our drivers, enhancing their overall experience and reinforcing Snapp\'s position as a comprehensive solution provider in the transportation industry.CRM Management (Driver Side):Undertook user segmentation strategies and other CRM initiatives in the realm of CRM on the driver side. This involved meticulous driver behavior and preferences analysis, enabling personalized communication and services. Through effective CRM strategies, we strengthened our connection with drivers, resulting in enhanced engagement and satisfaction levels.

Education

• University of Tehran

  Master's degree

• Allameh Tabataba'i University

  Bachelor’s Degree