Ramiro B.
Technical Support Engineer | SaaS & Cloud Platforms | Enterprise Software | CRM
- Role
- Technical Support Engineer at Salesforce
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Ramiro B.
Technically adept Support Engineer with a Bachelor\'s Degree in Computer Science, skilled…
Experience
Technical Support Engineer
Apr 2024 — Present · San Diego, CA, US
Deliver expert technical support for Own products, efficiently troubleshooting and resolving customer issues to ensure platform stability and user satisfaction.• Support customers with critical data operations, including backup, recovery, archiving, and seeding across Salesforce and Microsoft Dynamics platforms.• Diagnose and resolve complex integration, API, and performance-related challenges to optimize system functionality.• Partner with Engineering and Product teams to escalate complex cases, contributing to bug fixes and future product enhancements.• Leverage logs, queries, and advanced debugging tools to accurately reproduce and diagnose customer-reported issues for swift resolution.• Advise customers on best practices for system configuration and feature usage to maximize product value and user adoption.
Education
California State University-Sacramento
Bachelor's degree
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