Bayu Wicaksono
- Role
- Senior Director, Operations Research and Development, Wem at Genesys
- Location
- Annapolis, MD, US
- LinkedIn followers
- 500 followers
About Bayu Wicaksono
As a leader at Genesys, I direct a global team of talented professionals across multiple…
Experience
Senior Director, Operations Research and Development, Wem
Feb 2022 — Present
Promoted to Senior Director of Operations Research and Development, Workforce Engagement Management at Genesys with the continuing responsibility to oversee the engineering efforts of the workforce management, forecasting and capacity planning cloud offerings for Genesys Cloud. I manage a 40+ global development and operations research team across US, India (Chennai), and Canada. Those offerings were built using microservice architecture atop Amazon Web Services.
Education
Purdue University
Bachelor’s Degree, Industrial Engineering
1998 — 2001
SMA Taruna Nusantara
High School, Science
1994 — 1997
Purdue University
Master’s Degree, Operations Research
2002 — 2003
Skills
- Lindo
- Call Center
- Analytics
- Analysis
- Cplex
- Visual Basic
- Optimization
- Agile Methodologies
- Management
- Java
- Linear Programming
- Process Improvement
- C++
- Project Management
- Sdlc
- Strategic Planning
- C#
- Strategy
- Software Design
- Software Development
- Kanban
- Heuristics
- Software Design Patterns
- .net
- Forecasting
- Visual Studio
- Scrum
- Operations Research
- Call Centers
- Programming
- Leadership
- Optimizations
- Problem Solving
- Sql
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