Baylon Rabe
Technology Support Assistant @Oxnard Union High School District
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WORK HISTORY
Technology Support Assistant @Oxnard Union High School District
Oxnard, CA, US
Provide direct service to employees with ascertaining, modifying and assigning emails accounts, creating log- on and access tosoftware programs, and support IT staffers with assessing malfunctions of hardware and/or software applications for thepurpose of determining appropriate actions to maintain computer and other technological operations. Assists teachers and site staff for the purpose of resolving problems with various software applications and the use of technology. Install computer hardware and software applications for the purpose of providing support to teachers and other school site staff. Configure network and locally install and operate the programs including e-mail, Student Information System software programs,Microsoft Office Suite and other District Software. Inventories computer hardware, software, and other equipment, for the purpose of maintaining inventory. Troubleshoots hardware/software problems. Provide training as needed to personnel in the operation of technology equipment and software. Performs related duties as assigned. Provide direct service to employees with ascertaining, modifying and assigning emails accounts, creating log- on and access tosoftware programs, and support IT staffers with assessing malfunctions of hardware and/or software applications for thepurpose of determining appropriate actions to maintain computer and other technological operations Assists teachers and site staff for the purpose of resolving problems with various software applications and the use of technology. Worked with the school site Desktop Support Technician for Chromebook and Hotspot Distribution. Worked with the school site Desktop Support Technicians at OUHSD (Users, Computers, and Printers) Worked with fixing users\' accounts and granting access to use their accounts. Use of Incident IQ (ticketing system) to fulfill, create, and manage work orders for other on-site technical support.
EDUCATION
AMA University
Computer System Design and Programming
Cisco Networking Academy
Computer Systems Networking
MFI Polytechnic Institute Inc.
Basic HTML Web Page Design
ASIAN COLLEGE
Digital Logic Technician
Oxnard College
Associate in Science Computer Networking / IT
ABOUT BAYLON RABE
I started my career in technology in 1996—a time when Windows 95 was the \"new thing\" and the internet was just beginning to change the world. Since then, I’ve spent nearly 30 years evolving alongside the industry, ensuring that businesses and individuals stay connected, secure, and efficient.I understand that technology is an investment. My background in tech support allows me to diagnose and repair issues with precision, while my experience in sales ensures that I am always looking for ways to improve the user experience and drive value for the organization.I am always looking to connect with fellow IT professionals or businesses looking for a technician who understands the \"big picture.\" I have seen tech trends come and go, but one thing remains constant: the need for reliable, expert support and honest sales advice.
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