Basilio A. Ayala Ortiz

About Basilio A. Ayala Ortiz

Operations and logistics professional with over 10 years of experience across two industries: the electrical industry, within public and private sectors in Chile, and the air cargo and logistics industry at LATAM Cargo Miami.My background combines technical discipline and project management from the electrical sector with operational excellence, safety, and quality-driven practices developed in a highly regulated international logistics environment. I am recognized for my resilience, adaptability, and results-oriented mindset, performing effectively in complex, high-pressure operations that require precision, compliance, and structured decision-making.I am committed to building safe, efficient, and high-performing operations, while continuing to grow as a professional in global logistics, quality assurance, and operational leadership.

Experience

1. Cargo Operation Manager

   LATAM Airlines

   Dec 2025 — Present · US

   I’m responsible for leading the physical cargo reception operation and the Dangerous Goods & Special Cargo department.I lead a team of more than 70 professionals across multiple shifts, ensuring the safe, efficient, and compliant handling of over tons of cargo per month. All shipments are accepted and managed in strict compliance with IATA regulations and LATAM Cargo corporate standards, covering both general and special cargo such as Dangerous Goods, Live Animals (AVI), Pharmaceuticals (active and passive), Human Remains (HUM), oversized cargo, engines, loose shipments, and palletized ULDs.My role is focused on delivering operational excellence, regulatory compliance, and full adherence to local regulations, IATA requirements, and LATAM Cargo safety and quality standards. I establish and monitor performance metrics and KPIs, drive continuous improvement initiatives, and implement corrective action plans to enhance operational efficiency, optimize costs, and ensure high levels of customer satisfaction in a high-volume international cargo operation.

Education

• Universidad de Chile

  Diplomado Excelencia en Servicio

  2016 — 2016

• Universidad de Santiago de Chile

  Diplomado en Energias Renovables y Gestión de Energía

  2020 — 2020

• Universidad de Santiago de Chile

  Licenciado en las Ciencias de la Ingeniería

  2007 — 2010

• Universidad de Santiago de Chile

  Magister en Sistemas de Gestión Integrados

  2025 — 2027

• Universidad de Santiago de Chile

  Ingeniero Civil Industrial

  2007 — 2013