Matthew Bauman
Professional Services & Customer Success Leader | Delivering Value & Growth for Enterprises
- Role
- Senior Services Sales Executive at Docebo
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Matthew Bauman
I’m a driven Professional Services and Customer Success Leader with over 16 years of experience empowering enterprise organizations to achieve transformative business outcomes through innovative SaaS solutions. My expertise lies in bridging pre-sales and post-sales strategies, delivering tailored service offerings, and fostering high-performing teams that drive measurable value. My approach combines strategic planning, data-driven decision-making, and C-level relationship management to ensure clients not only meet but exceed their goals. I thrive on creating scalable service models, mentoring teams, and launching programs like NPS and CSAT to align with customer needs.I’m driven by a commitment to innovation and collaboration, whether it’s developing new service offerings, optimizing implementation processes, or enabling partner ecosystems for scalability. Let’s connect to explore how we can drive strategic growth and customer success together!
Experience
Senior Services Sales Executive
Jun 2024 — Present · Chattanooga, TN, US
Spearheading professional services sales, consistently overachieving quota- Trained sales teams and partners to enhance service attach rates by 30% year-over-year- Produced services proposals, statements of work, and led contract negotiations to close $1.M+ in new ARR each quarter- Partnered with customer experience teams to bring new service offerings to market- Managed request for proposal (RFP) responses, driving millions in services pipeline.
Education
Westminster University
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
2013 — 2015
Weber State University
BS, Computer Science
2002 — 2006
Skills
- Software Development
- Crm
- Software as a Service (Saas)
- Digital Marketing
- Html
- Project Management
- Consulting
- Mysql
- A/B Testing
- Programming
- Optimization
- Testing
- Program Management
- Css
- Web Development
- C++
- SEO
- Business Analysis
- Php
- Cascading Style Sheets (Css)
- User Experience
- Google Analytics
- Web Analytics
- Databases
- Sql
- Jquery
- Landing Page Optimization
- Javascript
- Team Leadership
- Strategy
- E-Commerce
- Ajax
- Analysis
- Search Engine Optimization (SEO)
- C#
- Xml
- Online Marketing
- Conversion Optimization
- Agile Methodologies
- Mobile Applications
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