Williams Ayoola
Microsoft 365 Technical Support @Subfero
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WORK HISTORY
Microsoft 365 Technical Support @Subfero
City Of Bristol, GB
Delivered Tier 1 & 2 Microsoft 365 support with 95%+ first-contact resolution across Exchange Online, SharePoint, Teams, and Intune. • Configured new tenant environments, managed DNS and domain migrations, and troubleshot identity/access issues via Azure AD and MFA. • Automated routine tasks using PowerShell to improve ticket resolution time and reduce repetitive admin workload. • Led onboarding for new customers, assisting with Intune device enrollment and conditional access policy setup. • Handled up to 20 concurrent support tickets in a high-pressure KPI-driven environment with consistent SLA compliance. • Maintained data security in ISO 27001-compliant workflows and contributed to internal knowledge bases.
EDUCATION
Bournemouth University
Master of Science - MS
Lagos City Polytechnic
National Diploma Certificate
Babcock University, Ilishan-Remo, Nigeria
Bachelor’s Degree
ABOUT WILLIAMS AYOOLA
I’m a dedicated IT and cybersecurity professional with 4+ years of experience supporting users, securing systems, and solving complex issues across Microsoft 365, cloud platforms, and enterprise environments. From setting up tenants and configuring Exchange Online to handling incident response and endpoint protection, I bring both depth and agility to every support case or security event. I’ve worked in fast-paced environments like Subfero (on behalf of Microsoft), where I resolved over 95% of support issues at first contact, supported Intune rollouts, automated tasks with PowerShell, and handled identity and access challenges through Azure AD and MFA. I also held a contract as a Security Engineer with Education First, reducing threat vulnerabilities by 35% and improving detection systems across their global network. I’m passionate about helping businesses stay productive and secure whether that means making onboarding smoother, resolving critical outages, or tightening security controls to meet ISO 27001 standards. Always learning, always improving I’m ready for the next challenge in IT support or cybersecurity operations.
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