Batuhan Berk Başoğlu
Mining Technology Support Engineer @Ms4m
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WORK HISTORY
Mining Technology Support Engineer @Ms4m
Montreal, QC, CA
Providing first line technical support for production critical mining technology systems in active operations, troubleshooting hardware, software and communication issues, analyzing performance and leading root cause investigations, supporting system deployment and commissioning, monitoring reliability and uptime, collaborating with site teams, delivering operator training and escalating critical issues while ensuring system integrity and operational continuity.
EDUCATION
McGill University
Graduate Certificate, Cybersecurity
University of Ottawa
Bachelor of Applied Science, Computer Engineering
McGill University
Masters of Engineering, Mining Engineering
ABOUT BATUHAN BERK BAŞOĞLU
Mining Technology Support Engineer focused on reliability, system stability, and operational performance in production critical environments. Experienced in supporting and improving complex systems across both software platforms and active mining operations, combining backend development expertise (.NET, cloud systems) with field-based troubleshooting, failure analysis and system optimization. Able to operate in high-risk, real-world environments, ensuring system uptime, diagnosing cross domain issues (hardware, software, communications) and applying cybersecurity and risk engineering principles to enhance system integrity and resilience.Canadian Citizen (Eligible to work in Canada, United States [TN] and Mexico [TN]).
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