Battu Aditya Rao

Warehouse Associate Mail Returns Department @Nordstrom

Elizabethtown, PA, US

Overview:Contributing to Nordstrom’s reverse supply chain operations by managing product returns with a focus on accuracy, efficiency, and customer satisfaction.Responsibilities:Streamline mail return processes by verifying, inspecting, and processing returned merchandise in accordance with company policies and quality standards.Maintain exceptional accuracy when logging product data into the Warehouse Management System (WMS) to ensure real-time inventory visibility and traceability.Collaborate with cross-functional teams across inventory control, logistics, and quality assurance to improve operational flow and minimize return cycle times.Support continuous improvement initiatives to enhance throughput, reduce waste, and optimize storage and routing of returned goods.Ensure all returns meet compliance and safety guidelines while maintaining a clean, organized, and efficient work environment.Demonstrate strong problem-solving skills and accountability in handling complex return scenarios to ensure a seamless customer experience.

Indiana University of Pennsylvania

Masters in Business Administration (MBA)

Indian Institute of Management Tiruchirappalli

Post Graduate Program in General Management (EGMP)

Christ University, Bangalore

Masters in Strategic Management (MSM)

Visvesvaraya Technological University

Bachelor of Engineering - BE