Bathsheba N.

About Bathsheba N.

IT professional with experience supporting identity and access management, SaaS environments, and Apple device ecosystems in fast-paced technology organizations.Experienced with Okta authentication systems, macOS support, and enterprise collaboration platforms including Google Workspace and Microsoft 365. Skilled at troubleshooting SSO authentication issues, managing user access lifecycles, and documenting technical processes to improve operational efficiency.Jamf 100 certified with hands-on experience supporting Apple device environments and internal IT service operations.I’ve worked cross-functionally with InfoSec, Network, and Systems teams to deploy and maintain scalable solutions whether it’s managing the Jamf console, building Intune environments, or executing VPN/domain migrations.Comfortable leading onboarding for hundreds of users, supporting hybrid teams, and managing large inventories through tools like Asset Panda and CDW. Known for my ability to troubleshoot fast, build clean processes, and keep high-volume support queues under control without sacrificing quality.Currently open to Austin, TX-based or remote opportunities that value IT excellence, security consciousness, and enterprise-ready infrastructure expertise.

Experience

1. Information Technology System Engineer

   Everlywell

   Dec 2025 — Present · Austin, TX, US

   Currently supporting day-to-day IT operations at Everlywell, assisting with user access, system support, and technical requests to ensure smooth workflows and timely resolution of issues. Focused on providing reliable, people first support while learning Everlywell’s systems and processes.

Education

• Hammond High School

  High School Diploma

  2016 — 2018

• Medcerts

  Certification, IT Network Technician