Batesh Mahmud
Product Owner @Rkt Holdings
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WORK HISTORY
Product Owner @Rkt Holdings
Detroit, MI, US
Own and prioritize product backlog for macOS & Mobile Device Management Increased team efficiency by redirecting support responsibilities to support teams Improved average throughput from 7.33 to 10.67 over 6 month period Analyze user feedback and implement changes to improve team member experience Collaborate with infrastructure teams on release timelines for system changes Brainstorm with peers and other members of core infrastructure teams to determine enhancements and features Created centralized work intake model for stakeholders
EDUCATION
Wayne State University
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
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