Basyl Durnan
Head of CX & Solutions | Bridging product, implementation, and support to deliver scalable digital research solutions
- Role
- Head of Customer Experience & Solutions, Mydatahelps Platform at Careevolution
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Basyl Durnan
I\'ve been in clinical research long enough to have worked on many sides of it—as a…
Experience
Head of Customer Experience & Solutions, Mydatahelps Platform
Aug 2021 — Present
Design and manage digital health solutions for dozens of NIH and AMC projects, including the Say Yes! COVID Test program, which distributed >37 million COVID-19 tests directly to households.• Own customer experience operations, creating and implementing support ticketing, project tracking, knowledge base, and product triage workflows.• Established an automated product-qualified lead journey, converting users exploring the product into customers.• Host webinars and author content (blog posts, white papers) for current and prospective customers.• Contribute across functions: write technical documentation, code lightweight solutions, design in Figma, and serve as an internal subject-matter expert for AI implementations.
Education
Bowdoin College
Bachelor's degree with Honors, Chemistry
2009 — 2013
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