Basudeo Sutradhar
Senior ServiceNow Architect | CSA | CAD | CIS-ITSM | CIS-CSM | CIS-HRSD | CIS-Discovery | CIS-DF | ITIL4
- Role
- Principal Consultant at ITC Infotech
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Basudeo Sutradhar
As a ServiceNow Architect with 19+ years of overall IT experience, I have a deep understanding of IT Service Management (ITSM) processes and ServiceNow platform architecture. I have a proven track record of designing and implementing large-scale ServiceNow solutions for enterprise clients, and have a thorough understanding of industry best practices and emerging trends.Throughout my career, I have honed my skills in IT Strategy, Project Management, and Team Leadership, collaborating with cross-functional teams to deliver successful projects on-time and within budget.My expertise includes Service Catalog design, Incident Management, Change Management, Problem Management, Customer Service Management, Field Service Management, Software Asset Management, Security Incident Response, Vulnerability Response, Discovery and Knowledge Management, as well as developing Custom applications and Integrations to extend ServiceNow functionality.I am committed to continuous learning and improvement, and thrive in fast-paced, challenging environments where I can leverage my expertise to drive business value and customer satisfaction.
Experience
Principal Consultant
Feb 2024 — Present · Kolkata, IN
ServiceNow Platform Architect, ServiceNow Solution Architect, ServiceNow Integrations
Education
NTTF (Nettur Technical Training Foundation)
Diploma, Electronics & Communication
2003 — 2006
Mrs. KMPM Inter College, Jamshedpur
Intermediate, Physics, Chemistry, Mathematics
2001 — 2003
SRM University (Sri Ramaswamy Memorial University)
B. Tech, Computer Science
2008 — 2011
R.D. Tata High School, Jamshedpur
Matriculation
2000 — 2001
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