Basudeb Mandal
Operation Leader | Trust & Safety, Content Moderation, CX, Data Annotation & ML | Proven Record in SLA/KPI, Team Leadership & Process Optimization
- Role
- Operations Manager at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Basudeb Mandal
Results-driven Operations Manager with 10+ years of leadership experience across Trust & Safety, Content Moderation, ML Data Annotation, and Customer Experience in global BPO and tech environments. Passionate about building safer digital ecosystems through policy enforcement, risk mitigation, and data-driven process excellence.Proven track record in SLA/KPI governance, workflow optimization, and quality automation, driving up to 10% improvement in accuracy and 36% reduction in audit workload. Skilled in leading cross-functional teams, developing operational playbooks, and scaling AI/ML annotation programs to ensure compliance, accuracy, and delivery efficiency.Adept at policy implementation, escalation management, and customer success, enabling holistic operational oversight and measurable business impact.Currently seeking leadership roles in Trust & Safety Operations, ML Ops, or Service Delivery, where I can leverage my process excellence expertise to build scalable, high-performing teams.Core Expertise: Trust & Safety | Content Moderation | AI/ML Data Annotation | Operations Management | Policy & Risk | Process Excellence | Team Leadership | Quality Governance
Experience
Operations Manager
May 2022 — Present · Hyderabad, IN
Education
University of Kalyani
Master of Business Administration - MBA, Business Administration and Management, General
The University of Burdwan
Bachelor's degree, Mathematics
1996
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